Accreditations

BS EN ISO 9002 defines the telecommunications Quality Management System requirements for the Sale, Installation and Training of telecommunication products and services.

Alongside these requisite parameters, it also allows us to track our performance and improve results, thereby continually developing the service we provide to you, our customer.

The process of gaining and retaining BSI accreditation is not an easy one, requiring a single minded determination to support both our internal and external client support procedures with the overall aim of delivering industry leading levels of performance to all our clients, no matter how large or small.

BSI audit our performance on an annual basis and maintain statistics on all aspects of our accreditation, ensuring we not only 'walk the walk', but also 'talk the talk'!

To date, we are proud to acclaim our achievement in holding BSI accreditation for over 15 years a remarkable record which serves to highlight the consistently high standards we have maintained over the last two decades.

As an example of the levels of service you can expect Pink Telecommunications Ltd to deliver, our latest audited statistics show

• 99% of all fault calls are responded to within 8 working hours
• 95% of all fault calls are cleared at the first time of asking
• 97% of customers polled expressed their satisfaction in the manner in which their fault calls are handled
• 90% of customers polled expressed their satisfaction in the manner in which their installation was completed

As you would expect, our technicians are all trained to the highest standards by the manufacturers, this forming a significant part of our 'Avaya Gold Partner' and 'T Mobile Gold Partner' accreditations.

In conjunction with our Service accreditations, our Sales staff have also been fully trained by the manufacturers, ensuring you benefit from the highest level of expertise across the full range of products we offer.