ProAgent

At last a truly cost effective call recording solution for those organisations wishing to record a group of telephone extensions rather than every telephone call on a system wide basis. Aimed sat informal Call Centres, ProAgent will record ANY extension regardless of switch type without any indication to the agent that their calls are being recorded. The system has the flexibility to alter the nominated extensions on a weekly basis giving you the control to monitor the extensions you want when you want.

Key Features

Based around standard PC architecture ProAgent is easy to use, the advanced search criteria make the location of the correct call a simple task. It even allows you to play calls back from your PC desktop as well as the ProAgent server itself. Some of the key search criteria include:

• Extension
• Call Direction
• CLI Number
• DDI Number
• Dialled Number
• Date
• Time
• Duration

ProAgent is perfect for Agent evaluation & training, with the ability to record and store over 1,000 hours worth of calls for instant retrieval using tamper proof recording technology.

Based around standard PC architecture ProAgent is easy to use, the advanced search criteria make the location of the correct call a simple task. It even allows you to play calls back from your PC desktop as well as the ProAgent server itself.

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