Video as simple as a telephone call……
Add video to your corporate communications and you could boost productivity by 30%, improve employee collaboration by 35% and resolve disputes 75% faster, with:
• Reduced management overhead
• Consistent dialling with phones and video
• Communications systems that are adapted to video
• Easy embedding of audio and video in business applications
If yours is a business with vision, then make sure it’s a business that uses video. By showing what you do as well as what you say, adding video to your corporate communications can help to improve your interactions with customers, partners and staff.
Without it, you could be missing out on the optimal use of distributed talent and resources, losing an opportunity to innovate in customer services and passing over a chance to reduce your company’s carbon footprint.
Avaya’s is a fully-integrated Unified Communications system which makes video communication as easy as using a phone,and offers:
• One management and support mechanism
• Easy escalation of chat to audio to video
• Video as a mainstream rather than specialised application
• Video as simple as a telephone call
• Voice call quality unaffected by video calls
• Scalable video
• Mobile worker video calling from anywhere
In the past, video was thought too complex to be an everyday tool in business. Now it is as easy to use as a telephone – with many more benefits. That is why the video market has grown during economic upswings and downturns: video is a cost-saving tool that also boosts worker efficiency.
Add the Avaya sto your business communications and you get:
Video for all with low-cost desktop deployment
Avaya solutions provides practical video telephony capabilities that are easy to use, manage and roll out across the enterprise, and highly interoperable with a variety of endpoints, suppliers and networks.
- Faster projects, more cohesive teams, less miscommunication and a potential 30% increase in meeting productivity.
- Video facilitates multi-cultural decision making by ensuring facial expressions and gestures are part of a virtual in-person meeting or customer interaction.
- Decreased travel costs, carbon emissions and IT management overheads
- High-quality video and advanced collaboration tools turn Avaya video into a true replacement for in-person meetings between employees, clients and even customer service representatives.
- Improved customer service
- Deploy applications such as agent-linked video kiosks.
Why adding video makes sense
• Reducing travel expenses: with high-quality video communications there really is no need for most in-person business meetings. The money you save on travel costs drop straight to your bottom line. And then there is also the lost productivity and time associated with trips to consider.
• Bettering customer service: the ‘face-to-face’ quality of video solutions today enables you to enjoy closer and more frequent interaction with geographically dispersed customers, so you can substantially increase the number of per-employee high-touch customer interactions.
• Enhancing collaboration: because they deliver so much additional information, visual communications can help improve the efficiency of verbal communications for learning and understanding. What if your team could see each other and work cooperatively, using video?
• Improving workforce quality: travel-related wear-and-tear is a quality-of-life burden on your top people. New employees, especially those who have grown up in the digital age, expect the kind of speed and flexibility of communication that video collaboration affords.
• Meeting environmental commitments: embracing video communications represents visible and tangible evidence that your organisation is taking steps towards measurably reducing its carbon footprint.
• Appealing to next-generation enterprise workers: this generation of workers has grown up surrounded by video and may expect to see it as part of the everyday work environment.
• Creating new customer service channels: whether a customer is at a self-service video kiosk or part of a video conference, imagine being able to easily pull in a subject matter expert with special product or language skills and immediately address this customer’s questions.
• Boosting manager-to-team communications: getting the team synchronized on corporate goals and priorities is a process that begs for high-quality communication – and video helps participants see each other’s reactions and interactions.
• Aiding business-to-partner communications: if you employ a hybrid business model then video can greatly improve your level of collaboration with your ecosystem of business partners and suppliers.
• Helping communications with your mobile workforce: with 47% of the Western Europe workforce now mobile4, many of your employees may have forgotten what you look like. Remind them by adding video to their business communications.
Video… without the complexity
Video is simple with Avaya solutions. It is easy for end users to use and automatic bandwidth management assures delivery of video on a consistent and reliable basis, person by person.
Avaya one-X™ communicator, the heart of the Avaya system, can control up to six ad-hoc or planned video participants at the same time. When conference participants speak, the window size changes to help aid communications.
You can use Avaya solutions with TDM or IP phones and the system supports either H.323 or SIP video with gateway capability out to the H.320 and wider H.323 worlds. This means participants using any of a variety of kinds of endpoints can dial into video meetings.
Desktop video also seamlessly integrates with standard definition, high definition, or standards-based video systems.
Each endpoint is given a standard telephone number, and people connect systems together simply by dialling the telephone number associated with the person they wish to call.
Extending the system to a contact centre is easy because agents can use Avaya’s IP Softphone, Avaya one-X communicator, or Contact Centre Agent integrated with their other call centre software systems.
You can even tap into a video library so consumers calling the contact centre with PCs or mobile handsets can see video images not just of the agent, but of products, services, or specific step-by-step fixes to address their issues.
Integrated video capabilities open the door for innovative new customer service applications.
For example, video kiosks in busy retail outlets, such as mobile phone stores and home improvement centres, can provide immediate customer assistance with a remote agent when in-store personnel are busy with other customers.
Video also enhances learning and collaboration when used for home and remote agent training, and for consulting with supervisors and experts.
With access to video embedded within Avaya one-X’s contact centre software, agents can spend their time helping customers, not struggling with technology.
A cost-effective addition to communications
Independent studies show Avaya is the least expensive of all major Unified Communications vendors when it comes to rollouts of more than 1,000 endpoints, and has the lowest capital costs on the market for rollouts of between 250 and 1,000 endpoints5.
Not only that, but you can deploy Avaya solutions either on top of or in place of your existing Unified Communications system, as a high-profile quick win for your business.
Avaya solutions are designed to build on your existing systems and deliver the very best in communications excellence. It will help your business to:
• SAVE money and carbon emissions thanks to lower power demands and a more streamlined, flexible and cost-effective communications system.
• SERVE customers and employees better with improved resilience and disaster recovery capabilities, better team collaboration and faster deployment of applications.
• SIMPLIFY IT by pulling together your whole communications universe into a single SIP architecture through use of IP technology.
Specifically, with Avaya solutions you get:
• A reduced footprint for all core communications, which reduces the time and cost associated with administration, maintenance, and application deployment.
• A pre-configured solution that can be installed quickly and easily in about one hour.
• Lower total cost of ownership through a smaller footprint, less power and lower cooling requirements that traditional technologies – a ‘green’, energy efficient solution.
Please contact your account manager now to discuss how Pink can help keep your organisation competitive, reduce costs and improve productivity.
