Voistore Communications Recorders
Voistore Slim
Voistore Slim is designed to provide cost effective and reliable recording solutions for small to medium sized organisations or departments requiring 4 to 16 channels of recording.
Voistore Slim is ideal where recording facilities are required for quality, training or verification applications and where budget is limited. Because the design is modular, additional recording channels and upgrade within the Voistore range is available as an organisation's requirements grow.
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Voistore Lite
Voistore Lite is a mid range call recording solution supporting from 4 to 64 channels per server, ideal for growing or medium sized organisations where high level recording facilities are required for quality, training or compliance applications.
Because the design is modular, additional recording channels and upgrade within the Voistore range is available as an organisation's requirements grow.
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Voistore Live
Voistore Live is an Enterprise level advanced and scaleable Computer Telephony Integration (CTI) voice recording solution for corporate applications and contact centres, providing continuous, high-quality digital recording and network archiving of telephone conversations.
It supports from four to hundreds of channels, integrating with leading ACD, PBX and CTI middleware and Storacall quality performance monitoring software.
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VoistoreIP Live
VoistoreIP Live - The deployment of VoIP is becoming increasingly prevalent and because the Voistore IP Live records the RTP signal it is able to record all VoIP protocols providing compatibility and integration with most industry leading VoIP telephony platforms.
Also because Voistore allows different line types to be converged within a single chassis solutions can be implemented in enterprises with combined VoIP and circuit-switched telephony networks, thus preserving investment in traditional ACDs/PBXs.
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Voiscore - Call Quality Analysis Package
Voiscore is an advanced web based call quality analysis package to help improve agent performance and skills by providing training feedback using voice recordings or real time monitoring and a highly featured evaluation software package to provide a fair and consistent appraisal.
Voiscore Software enables users to objectively Analyse Calls and keep a complete and accurate record of performance as well as other issues discussed at a session. Many aspects of performance can be accessed comparing the performance of individual agents, teams or the Centre as a whole.
Comprehensive performance reports can be accessed at any time and Voiscore also includes powerful Community notice boards, schedules and statistics. Evidence from call centres shows that there is a direct relationship between the frequency of evaluation and training and the Performance of Agents.
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