Voistore Lite

Flexible, reliable and affordable recording solution.

• Web-based interface
• Advanced voice compression
• Fast search and retrieval
• Rock-solid reliability

Voistore Lite is a mid range call recording solution supporting from 4 to 64 channels per server, ideal for growing or medium sized organisations where high level recording facilities are required for quality, training or compliance applications.

Voistore Lite Features::

True web based interface
Voistore Lite is a new-generation, highly expandable call recorder with a true web based interface.
Because it is designed to be fully network compatible you can configure, control and retrieve calls at will via the internet as well as the LAN.
It even supports 'Real-time' monitoring from multiple remote workstations.

Advanced voice compression
Voistore Lite utilises the latest G.723.1 compression algorithm offering outstanding sound quality together with extremely high compression rates from just 6.3bps.

Voice files compressed using the G.723.1 algorithm are typically 5 times smaller than the equivalent recording stored using conventional ADPCM encoding.

For instance, 70GB of hard disk capacity would be enough to record as much as 25,000 hours.

Fast search and retrieval
The low-bandwidth audio streaming technology means that recordings are delivered extremely quickly, minimising the risk of network bottlenecks. The advanced design lets you search, retrieve and playback calls with impressive simplicity and speed.

Integration
Voistore Lite offers ISDN and analogue trunk-side as well extension-side recording with integration via a data port with a wide range of PBXs and ACDs. In addition the application software is built around widely accepted technologies and the hardware is based on COM components providing simple integration, customisation and maintenance.

Recording Options:

Voistore Lite offers Total recording, Selective recording, Time scheduled recording, Event Driven recording, Random Recording and Real time monitoring.

Call archiving and audit trail
Voistore Lite is supplied with a DVD-RAM drive for archiving. This can be easily expanded to include Juke Box or networked Storage Server backup options if required. A call can also be saved as a file for delivery by e-mail or manipulation using an industry standard voice file editor and an audit trail is also available.

Easy to access a call
Voistore Lite saves call information in a central database, which is easily searched using the web browser interface. This capitalises on the existing, familiar IT infrastructure to give virtually instant call playback from any authorised PC. Access is controlled via password-protected user accounts.

A located call can be saved simply for e-mailing or manipulation using an industry standard voice file editor. The save format can be selected as either the universal standard WAV or, for minimum file size, using the compressed WMA format.

Voistore Slim Specification:

Channel capacity:
Recording channels per server : 4 to 16 channels

Voice processing: Sampling:
ITU-T G.711 64kbps, Compression : ITU-T G.723.1 6.3kbps

On-line storage capacity:
Minimum 35,000 channel-hours on-line. RAID mirroring

Backup storage capacity:
Minimum 3,500 channel-hours on 9.4GB DVD-RAM

User interface:
XML Web service - using Internet Explorer

Recording control features:
Total recording - record all calls all the time. Selective recording - recorded by channel, agent ID.

Realtime playback via LAN or internet:
On-line realtime monitoring of the agents phone call using streaming technology while recording. Voice calls saved as .wma* or wav files for easy distribution and manipulation. 1 concurrent user licences - Additional optional extra*wma : Microsoft windows media audio

Quick search: Instant search for playback:
By date, time, channel, agent ID. Random access using DVD-RAM. VOD (voice-on-demand ) - Streamed playback of the recorded voice 2 Concurrent user licences - Additional licences optional extra.

Reporting and statistics:
Reporting statistics - Total calls, average calls by daily, weekly, monthly. 1 concurrent user licence - Additional optional extra

Alert & monitoring service:
Remote setup - Remote setup and monitoring via a LAN and Email malfunction alert

Operating system:
MS Windows Professional (MS Windows 2000 Server optional extra)

Line type support:
Analogue & digital extension and ISDN PRI

Integration:
Digital extension, D channel & Dialed number - SMDR optional extra

Hardware:
4U high, 19" rack

Storacall reserves the right to continually develop our product range; as a result specifications are subject to change.