Voistore Live

Flexible, reliable and affordable recording solution.

• Web-based interface
• Advanced voice compression
• Fast search and retrieval
• Rock-solid reliability

Voistore Live is an Enterprise level advanced and scaleable CTI voice recording solution for corporate applications and contact centres, providing continuous, high-quality digital recording and network archiving of telephone conversations.

Voistore Live Features::

True web based interface
Voistore Live is the new-generation, highly expandable call recorder with a true web based interface.
Because it is designed to be fully network compatible you can configure, control and retrieve calls at will via the internet as well as the LAN.
It even supports 'Real-time' monitoring from multiple remote workstations.


Advanced voice compression
Voistore Live utilises the latest G.723.1 compression algorithm offering outstanding sound quality together with extremely high compression rates from just 6.3bps.

Voice files compressed using the G.723.1 algorithm are typically 5 times smaller than the equivalent recording stored using conventional ADPCM encoding.

For instance, 70GB of hard disk capacity would be enough to record as much as 25,000 hours.

Fast search and retrieval
The low-bandwidth audio streaming technology means that recordings are delivered extremely quickly, minimising the risk of network bottlenecks. The advanced design lets you search, retrieve and playback calls with impressive simplicity and speed. Searches can be made across a network with multiple recorders using channel and agent ID.

Comprehensive Integration
Voistore offers trunk-side, extension-side and IP recording with integration via data or CTI port with a wide range of PBXs, ACDs, Turrets and CTI Middleware as well as open architecture based on COM, Microsoft's latest programming model. It supports SQL for easy querying and retrieval for superior real-time CTI capabilities.

Recording Options:

Voistore Live offers Total recording, Selective recording, CTI Recording, Time scheduled recording, Event Driven recording, Rules based recording, Random Recording and Real time monitoring.

Call archiving and audit trail
Voistore Live is supplied with a DVD-RAM drive for archiving. This can be easily expanded to include Juke Box or networked Storage Server backup options if required.

Seamless CTI Interface
Voistore Live allows you to monitor and record all the calls throughout the CTI call centre. Using the powerful built-in database searching and reporting facilities, a wide range of call information can be retrieved by various search criteria.

Typically, database fields can include Caller ID, Agent ID, Customer reference number and Campaign ID. Voistore Live supports free-seating so that calls made by a specific agent/trader can be searched immediately and played back quickly regardless of the location / extension used.

Easy to access a call
Voistore Live saves call information in an advanced central database, which is easily searched using the web browser interface. This capitalises on the existing, familiar IT infrastructure to give virtually instant call playback from any authorised PC. Access is controlled via password-protected user accounts.

A located call can be saved simply for e-mailing or manipulation using an industry standard voice file editor. The save format can be selected as either the universal standard WAV or, for minimum file size, using the compressed WMA format.

Voiscore - Call Quality Analysis Package
Voiscore is an advanced web based call quality analysis package to help improve agent performance and skills by providing training feedback using voice recordings or real time monitoring and a highly featured evaluation software package to provide a fair and consistent appraisal.

Voiscore Software enables users to objectively Analyse Calls and keep a complete and accurate record of performance as well as other issues discussed at a session. Many aspects of performance can be accessed comparing the performance of individual agents, teams or the Centre as a whole.

Comprehensive performance reports can be accessed at any time and Voiscore also includes powerful Community notice boards, schedules and statistics. Evidence from call centres shows that there is a direct relationship between the frequency of evaluation and training and the Performance of Agents.

Voistore Live Specification:

Channel capacity
Recording channels per server : From 4 to 128 channels Networked to up to an unlimited number of channels

Voice processing
Sampling : ITU-T G.711 64kbps Compression : ITU-T G.723.1 6.3kbps

On-line storage capacity
Minimum 35,000 channel-hours on-line. RAID mirroring

Backup storage capacity
3,500 channel-hours on 9.4GB DVD-RAM, Central archive option - Networked backup via internet

User interface
XML Web service - using Internet Explorer

Recording control features
Total recording - record all calls all the time. Selective recording - recorded by channel, agent ID. Scheduled recording - recorded by time schedule. Rules based recording - recording based on user-defined CTI rules. ROD(recording-on-demand) - start/stop by user button on workstation. Tagging - Tag business data to current or last call (From CTI server)

Realtime playback via LAN or internet
On-line realtime monitoring of the agents phone call using streaming technology while recording Voice calls saved as .wma or wav files for easy distribution and manipulation 3 concurrent user licences - Additional optional extra

Quick search
Instant search for playback : By date, time, channel, agent ID. Random access using DVD-RAM. VOD (voice-on-demand ) - Streamed playback of the recorded voice. 3 Concurrent user licence - Additional licences optional extra.

Reporting and statistics
Reporting statistics - Total calls, average calls by daily, weekly, monthly. 3 concurrent user licence - Additional optional extra

Alert & monitoring service
Remote setup - Remote setup and monitoring via a LAN or WAN. Email malfunction alert

Operating system and database
MS Windows 2000 Server and MS SQL 2000 server

Line type support
Analogue and digital extension, analogue and ISDN PRI trunk, VoIP extensions

Integration
SMDR, Digital extension, D channel, Dialed number & CTI

Hardware
4U or 6Uhigh, 19" rack

Storacall reserves the right to continually develop our product range; as a result specifications are subject to change.