Voistore IP Live
Flexible, reliable and affordable recording solution.
- Web-based interface
- Advanced voice compression
- Fast search and retrieval
- Rock-solid reliability
VoistoreIP Live
The deployment of VoIP is becoming increasingly prevalent and because the Voistore IP Live records the RTP signal it is able to record all VoIP protocols providing compatibility and integration with most industry leading VoIP telephony platforms. Also because Voistore allows different line types to be converged within a single chassis solutions can be implemented in enterprises with combined VoIP and circuit-switched telephony networks, thus preserving investment in traditional ACDs/PBXs and supporting transition to VoIP telephony-based solutions.
VoistoreIP Live is an Enterprise level advanced and scalable CTI voice recording solution for corporate applications and contact centres, providing continuous, high-quality digital recording and network archiving of telephone conversations.
VOIP Direct Recording: By analyzing packets passing through a network switch and by using software only for recording, other equipment is not necessary.
VoistoreIP LiveFeatures:
True Web-based Interface
VoistoreIP Live is a new-generation, highly expandable call recorder with a true web based interface. Because it is designed to be fully network compatible you can configure, control and retrieve calls at will via the internet as well as the LAN. It even supports Real-time monitoring from multiple remote workstations.
Advanced voice compression
By recording the RTP signal VoistoreIP Live is able to record all VoIP protocols. Voice files compressed using the G.723.1 algorithm are typically 5 times smaller than the equivalent recording stored using conventional ADPCM encoding. For instance, 70GB of hard disk capacity would be enough to record as much as 25,000 hours.
Fast search and retrieval
The low-bandwidth audio streaming technology means that recordings are delivered extremely quickly, minimising the risk of network bottlenecks. The advanced design allows you to search, retrieve and playback calls with impressive simplicity and speed. Searches can be made across a network or the internet with multiple recorders using channel and agent ID.
Comprehensive Integration
VoistoreIP Live integrates via CTI and other interface ports, such as JTAPI, to a wide range of IPBXs and ACDs, It supports SQL Server for easy querying and retrieval for superior real-time CTI capabilities.
Call storage & archiving
VoistoreIP Live is supplied with a DVD-RAM drive for archiving. This can be easily expanded to include Juke Box or networked Storage Server backup options if required.
Seamless CTI Interface
VoistoreIP Live allows you to monitor and record all the calls throughout the CTI call centre. Using the powerful built-in database searching and reporting facilities, a wide range of call information can be retrieved by various search criteria.
Typically, database fields can include Caller ID, Agent ID, Customer reference number and Campaign ID. VoistoreIP Live supports freeseating so that calls made by a specific agent/trader can be searched immediately and played back quickly regardless of the location/extension used.
Recording Options:
VoistoreLive offers Total recording, Selective recording, CTI Recording, Time scheduled recording, Event Driven recording, Rules based recording, Random Recording and Real time monitoring.
Easy to access a call
VoistoreLive saves call information in an advanced central database, which is easily searched using the web browser interface. This capitalises on the existing, familiar IT infrastructure to give virtually instant call playback from any authorised PC. Access is controlled via password-protected user accounts.
A located call can be saved simply for e-mailing or manipulation using an industry standard voice file editor. The save format can be selected as either the universal standard WAV or, for minimum file size, using the compressed WMA format.
VoistoreIP Live Specification:
Channel capacity
Recording channels per server : From 4 to 64 channels
Networked to up to an unlimited number of channels
Voice processing
Sampling : ITU-T G.711 64kbps
Compression : 32kbps ADPCM, 13kbps GSM, ITU-T G.723.1 6.3kbps
On-line storage capacity
Minimum 35,000 channel-hours on-line, RAID mirroring, SAN, NAS
Backup storage capacity
3,500 channel-hours on 9.4GB DVD-RAM, Central archive option - Networked backup via internet
User interface
XML Web service - using Internet Explorer
Recording control features
Total recording - record all calls all the time
Selective recording - recorded by channel, agent ID, ...
Scheduled recording - recorded by time schedule
Rules based recording - recording based on user-defined CTI rules
ROD(recording-on-demand) - start/stop by user button on workstation
Tagging - Tag business data to current or last call (From CTI server)
Realtime playback via LAN or internet
On-line realtime monitoring of the agents phone call using streaming technology while recording
Voice calls saved as .wma* or wav files for easy distribution and manipulation - *wma : Microsoft windows media audio
3 concurrent user licences - Additional optional extra
Quick search
Instant search for playback : By date, time, channel, agent ID, ...
Random access using DVD-RAM
VOD (voice-on-demand ) - Streamed playback of the recorded voice
3 Concurrent user licence - Additional licences optional extra
Reporting and statistics
Reporting statistics - Total calls, average calls by daily, weekly, monthly
3 concurrent user licence - Additional optional extra
Alert & monitoring service
Remote setup - Remote setup and monitoring via a LAN or WAN
Email malfunction alert
Operating system and database
MS Windows 2000 Server and MS SQL 2000 server
Line type support
VoIP extensions. Analogue and digital extension, analogue and ISDN PRI trunk circuits can also be supported within a single server
Integration
CTI, JTAPI, TAPI, TSAPI Genesys, Cisco ICM, Nexus
Hardware
4U or 6Uhigh, 19" rack